RETURNS/REPAIRS

For warranty and non-warranty repair:
• Call UTS at 1-260-478-2500
• UTS will issue a Return Authorization (RA) Number
• UTS will provide the shipment address
• Please make sure that the RA Number is clearly marked on the outside of the package
• Include a brief statement regarding the requested repair, your name, your return address, email address and a telephone number where you can be reached during normal business hours with the shipment.
CAUTION: ALWAYS UNLOAD AND REMOVE AIR SOURCE AND PROJECTILES BEFORE SHIPPING A LAUNCHER
CAUTION: THE AIR SOURCE MUST BE DISCHARGED
• Postage and delivery charges must be pre-paid. Collect delivery charges will not be accepted
• Products within the one year warranty period are returned via ground shipping at no charge
• Out of warranty returns require a pre-payment of shipping charges prior to return shipment by UTS
• You may request expedited shipping at your expense with charges paid prior to return shipment
• UTS strives to complete the necessary repair work within a reasonable amount time and return the launcher with standard ground shipping.