For warranty and non-warranty repair:
- Call us at 1-260-478-2500
- We will issue a Return Authorization (RA) Number
- We will provide the shipment address
- Please make sure that the RA Number is clearly marked on the outside of the package
- Include a brief statement regarding the requested repair, your name, your return address, email address, and a telephone number where you can be reached during normal business hours with the shipment
CAUTION: ALWAYS UNLOAD AND REMOVE AIR SOURCE AND PROJECTILES BEFORE SHIPPING A LAUNCHER
CAUTION: THE AIR SOURCE MUST BE DISCHARGED
- Postage and delivery charges must be pre-paid. Collect delivery charges will not be accepted
- Products within the one-year warranty period are returned via ground shipping at no charge
- Out of warranty returns require a pre-payment of shipping charges prior to return shipment
- You may request expedited shipping at your expense with charges paid prior to return shipment
- We strive to complete the necessary repair work within a reasonable amount of time and return the launcher with standard ground shipping