Returns / Repairs

Need to return your PepperBall launcher or send back a unit for repairs? 

For warranty and non-warranty repair:

  • Call us at 1-260-478-2500
  • We will issue a Return Authorization (RA) Number
  • We will provide the shipment address
  • Please make sure that the RA Number is clearly marked on the outside of the package
  • Include a brief statement regarding the requested repair, your name, your return address, email address, and a telephone number where you can be reached during normal business hours with the shipment

CAUTION: ALWAYS UNLOAD AND REMOVE AIR SOURCE AND PROJECTILES BEFORE SHIPPING A LAUNCHER
CAUTION: THE AIR SOURCE MUST BE DISCHARGED

  • Postage and delivery charges must be pre-paid. Collect delivery charges will not be accepted
  • Products within the one-year warranty period are returned via ground shipping at no charge
  • Out of warranty returns require a pre-payment of shipping charges prior to return shipment
  • You may request expedited shipping at your expense with charges paid prior to return shipment
  • We strive to complete the necessary repair work within a reasonable amount of time and return the launcher with standard ground shipping